How to care for your new door

10th December 2019

Once your new door has been installed, we want you to make the most of it.

Designed to be highly secure and low maintenance, all EYG-fitted doors offer the highest standards of performance.

Be inspired – use this comprehensive door care guide to ensure its appearance looks stunning for years to come.

Using your door properly

Closing the door properly is important to avoid causing damage to the door panel.

For maximum support and increased security, you should ‘throw the handle’ when the door is fully closed so the top and bottom hooks are engaged.

If this isn’t done, the door will rest solely on the latch, which can cause long-term problems.

Maintaining the lock

To provide your home maximum protection, your lock needs to function properly at all times – so it’s important to look after it.

Use a Teflon-based lubricant on all of its working parts once every 6 months to maintain a smooth and consistent operation.

Adjusting the hinges

Each hinge is fitted with self-lubricating bearings which require minimal maintenance.

Lightly spraying the screws and central barrel with a lithium-based lubricant every six months should ensure smooth operation.

If constant use does result in your door needing some minor hinge adjustment from time to time, don’t worry – this is natural.

Should the door does drop slightly, simply adjust the screws on the hinges or adjust the locking keeps so it continues to operate efficiently.

Preserving the drainage system

Most exterior doors come with a built-in drainage system, using slots and holes in the bottom of the door’s threshold to ensure water remains on the outside.

Keeping these slots and holes unblocked will ensure the system remains efficient.

Once or twice a year, make sure the drainage holes are clear and remove all dirt. If necessary, use water to completely flush the drainage slots.

Weather-seal upkeep

From time to time, check that the weather-seals fitted to the door are securely settled in their grooves. 

If they have become dislodged, slide them back into position so they cannot get damaged when closing the door.

Our Warranty Promise

Your new EYG door is protected by a comprehensive ‘repair or replace’ warranty.

Should you suffer a problem because of a manufacturing fault or general everyday use, we will aim to resolve it promptly.

If we fitted your product in the last six months, call 0800 181888 and ask our ‘Installations team’ to book a return visit – FREE under your EYG warranty.

For repairs to an installation carried out by EYG more than six months ago, call 0800 181888 and arrange for our ‘Service team’ to resolve the issue.

EYG warranty benefits:

• 10-year warranty applies from initial date of installation
• 5-year warranty for foiled, coloured, woodgrain products
• 5-year warranty for all gold or chrome hardware
• Complete cover for both the product and any parts used
• Mechanics of all multi-point security systems included
• Transferrable – warranty is against EYG products not the purchaser

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